At times it seems that life is a never ending battle of too much to do and not enough time to do it all. And it seems that we (Americans at least) are OK with that.
In fact, a recent article by Patricia Reaney over at Reuters says that according an interview with Vanity Fair editor-at-large Cullen Murphy “…there is a kind of bedrock faith in the idea that working hard pays off.”
This makes sense since we’re all told that mantra from a very early age. The problem I see though is that while keeping busy and working hard we are creating situations where we are TOO BUSY.
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And that in turn directly affects our customers. At times, we are so busy that there is a lag between a question from them and an answer from us. And when you consider today’s mindset of needing instant gratification this can have dire consequences.
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From a young age I remember being told “knowledge is power“.
